Documentation
Features, use cases, knowledge base
Webhooks
Use webhooks to get real-time notifications about events happening in your workspace.
With webhooks, you can build custom integrations with your CRM and automate various tasks.
A webhook is a POST REST API call with a payload that depends on the event.
By default, you’ll receive data in JSON format. However, if you provide a Slack URL, we’ll format the message to display essential information in a clean, readable way.
Create a Webhook
- Navigate to your team settings → Webhooks.
- Click Create Webhook.
Fill out the form with the required information:
- Name – A convenient name to help you identify the webhook.
- URL – Enter the endpoint URL where you want to send the webhook.
- Webhook Secret – This is an auto-generated secret key you can use to verify the webhook's authenticity in your application. You can regenerate it at any time.
- Events – Select the events you want to listen to. You can select multiple events. To temporarily disable the webhook, simply unselect all events.
Webhook logs
| You can review the latest log events by clicking the bug icon. |
You can view the event name, date and time, status, and request/response details.
We keep log data for one week, which should be sufficient to identify any issues with the webhook data.
Webhook Errors
If your webhook endpoint does not respond with a success status code (2xx), we retry the request to ensure every message is delivered. We make 5 attempts in total using exponential backoff.
If the error persists, the webhook will be marked as failed and will not be used by our service.
Once you identify and fix the issue, simply open and save the webhook — the failed flag will be removed, and the webhook will become active again.